How to order: Call, (610) 873-1250 fax, (610) 873-5163 or e-mail to place an order. I will happily accept Visa, MC, and Discover Card, along with checks or money orders. All orders prepaid please. I ship through UPS and the US Postal System...actual charges. I want you to be happy with your bear, and have always offered a full refund or exchange. It is a rare occurrence, and I would expect the bear returned within two weeks in the original mint condition.